FAQs
Frequently Asked Questions
1. How do I place an order? To place an order, follow these steps:
- Browse our online store and add the desired items to your shopping cart.
- Click on the shopping cart icon at the top of the page to review your order.
- Proceed to the checkout page, where you'll need to provide your shipping and payment information.
- Once your order is confirmed, you will receive an email notification with the order details.
2. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal. Select your preferred payment option during the checkout process.
3. How long does shipping take? Shipping times depend on your location and the shipping method selected. We strive to process and dispatch orders within 2-4 weeks. Once shipped, the estimated delivery time will be provided at the checkout page.
4. Do you offer international shipping? Yes, we offer international shipping to select countries. During the checkout process, you'll be able to select your country for shipping and view the available options and costs.
5. What is your return policy? We have a hassle-free return policy. If you're not satisfied with your purchase, you can return the item(s) within 30 days of delivery for a refund or exchange. Please review our Return Policy page for detailed instructions and any applicable conditions.
6. How can I track my order? Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number on our website or the shipping carrier's website to monitor the status of your shipment.
7. What if I have a question or need assistance? We're here to help! If you have any questions, concerns, or need assistance with your order, you can reach out to our customer support team via email at support@becoockaware.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.